Tenant global_tenant is not allowed for user

I mapped an LDAP user (external identity) to the all access role that the internal admin account was mapped to however if I sign in with this user none of the pages like discover or dashboard load any data. In the console output of the running elastic search app I see the message Tenant global_tenant is not allowed for user username. I have not configured any new tenants, the only ones that exist currently are the ones that come with the software.

@ghostintheESXi it would appear that the user was not granted the permissions of all access.

Can you confirm which version of odfe you are running?
The way to check which roles were mapped to a logged in user differs based on version, for example in odfe 1.12, if you click on the avatar icon (top right) there is an option to view roles and identities.
Can you confirm the user is mapped to “all_access” role?